Error 552, website down since couple of days

Website URL

trucept.pro

Error Message

Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn’t finish. The most likely cause is that something on your server is hogging resources.

Other Information

tried to download my htdocs without success. error message when trying to download it

Also, you’ll have to use an FTP client if the folder you’re trying to download is heavy, and here are the instructions to configure FileZilla:

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seriously you don’t know if it’s maintenance or a DDoS, what a ridiculous answer guys

We don’t maintain the servers, so we don’t have the full picture on why certain issues happen. And the company that does know typically isn’t that proactive in informing us, which is why we sometimes have to find out pretty late.

I also wish we’d have a more complete picture sooner. But this is just how it works.

But you also said that your website was down “since a couple of days”. Our servers haven’t been down for multiple days. So I’m not sure what issue you’re having, because it might not be an outage on our end.

I just checked your website and it’s not using our hosting, so I cannot check it right now.

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it was down for couple of days, and I’m also unable to connect via ftp. yes I switched hosting yesterday

Then it can’t have been the outage we experienced yesterday. That lasted less than a day, and didn’t affect FTP functionality.

I’d have loved to help you with this. But I cannot help you if you move away before giving us a chance to fix it.

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