Error 552, website down since couple of days

[abhelou]

Website URL

trucept.pro

Error Message

Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn’t finish. The most likely cause is that something on your server is hogging resources.

Other Information

tried to download my htdocs without success. error message when trying to download it

[JxstErg1]

Website don't loading

Hi and welcome to the forum! The server IP your website is on is temporarily down, maybe due to maintenance or a DDoS attack. You’ll have to wait until the IP gets back up for your website to work again.

Also, you’ll have to use an FTP client if the folder you’re trying to download is heavy, and here are the instructions to configure FileZilla:

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…

[abhelou]

seriously you don’t know if it’s maintenance or a DDoS, what a ridiculous answer guys

[Admin]

We don’t maintain the servers, so we don’t have the full picture on why certain issues happen. And the company that does know typically isn’t that proactive in informing us, which is why we sometimes have to find out pretty late.

I also wish we’d have a more complete picture sooner. But this is just how it works.

But you also said that your website was down “since a couple of days”. Our servers haven’t been down for multiple days. So I’m not sure what issue you’re having, because it might not be an outage on our end.

I just checked your website and it’s not using our hosting, so I cannot check it right now.

[abhelou]

it was down for couple of days, and I’m also unable to connect via ftp. yes I switched hosting yesterday

[Admin]

@abhelou

it was down for couple of days, and I’m also unable to connect via ftp

Then it can’t have been the outage we experienced yesterday. That lasted less than a day, and didn’t affect FTP functionality.

I’d have loved to help you with this. But I cannot help you if you move away before giving us a chance to fix it.