Error 403 on a single page

I’m getting an error when accessing a single page of the website.

Website URL

Error Message

I get an error 403

Other Information

It works on my old webhosting

Hi and welcome to the forum! From:

The “chat” keyword

Live chat scripts are not allowed on InfinityFree hosting. Chat scripts work by constantly refreshing the page in the background. These background refreshes generates excessive server load, which is why we cannot host them. You are free to use live chat on your website though, but you will have to use an externally hosted chat system to handle the messages.

To enforce this, the chat keyword is blocked on our servers. If you try to access any URL with chat in it, you’ll get a 403 Forbidden page. For example,, will all result in a 403 error.

To fix this, you can rename the file or folder to anything else (like talk, message, conversation or whatever else you want).

Please do note that live chat scripts are banned completely, and being able to work around this block doesn’t mean it’s OK to host a live chat script with us.


I see, the thing is the website isnt about “chat” but cats, but cat in french is chat !
I will rename everything then…

Thanks for the tip


check ** chatterie.html** file permission in ftp and post screenshot of this page’s html code for if file permissions doesn’t help out.

@TrustF CHMOD was recently disabled for monstaFTP (if the user uses it),
apart from that, the issue is resolved (as the forum warned you) and there is no need to create new posts , ask for screenshots, etc. - so please don’t let it happen again.