ERR_CONNECTION_TIMED_OUT - Server not responding (gikal.org)

Hosting Support
1

Website URL

gikal.org

Error Message

Account ID: if0_37541636
Domain: gikal.org
Server IP: 185.27.134.98 (vol16_1)
My site has been returning ERR_CONNECTION_TIMED_OUT for several days. I have verified the following:

DNS is fully propagated globally (confirmed via dnschecker.org)
Nameservers on Namecheap are correctly set to ns1/ns2.infinityfree.com
Account status is Active
Files are uploaded in htdocs (index.php exists)
Resource usage is well within limits
No deactivation history
Direct IP access (http://185.27.134.98) also times out

The server itself appears to not be responding. Please advise.

2

Not supposed to work from day 1, that IP is not dedicated to you

But it does seems that the IP is down, you’ll have to wait

3

Probably like for How long

4

How am I supposed to know I’m not staff??

5

This is also the IP of my host that I have been commenting on over the last day and half as well. No ping, no nada!

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6

Here is proof from my cell that you can see is NOT on Wifi and same results!

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7

Yes the IP is probably down but I’m still telling you that the servers don’t accept pings or visiting the IP directly, so please just wait patiently for Admin and stop sending all those “proofs” that aren’t actually proofs…

8

If ICMP is blocked, then a standard nmap should show that something other than 20/21/990 or whatever port you may use for FTP protocol…would you like to see that and prove that the IP is down?

The condescension to someone for whom you dont not know is highly disrespectful so if you would like to leave a comment that says ‘we are working on it; please be patient as we work to resolve the issue’ is all that needs to be said versus trying to talk to someone like a subordinate who you dont know their skillset.

9

As meishin said, we are not staff. This is a community support forum. And bombarding us with “Proof”, and commenting on every thread you can see is equally rude, unhelpful and unproffesional.

You cannot ping (or directly) access the IP address of your site, in fact the way its set up, you cannot interact with your site in any way other than a browser.

As for the FTP IP Address, this is completely separate from your sites IP and isn’t currently having any problems. so pinging that IP wouldn’t make any difference.

10

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Thanks for understanding all those tools. We are just telling you that none of the info you shared is actually useful for troubleshooting the issue.

11

hi my website is down jlmarquez.cf

if0_35148684 jlmarquez.cf

other sites of my account are fine, but jlmarquez.cf still down. Please i need support

12

This issue appears to be related to a large wave of connection timeout errors reported by many people. I just created an official topic with more information about the issue where I will be posting further updates.

If you want to know more, let’s centralize the discussion here.