I was working on my site when, all of a sudden, a page appeared stating that the domain had been suspended. I logged in and discovered that it had actually been deleted. At the very least, please let me back up my database—I already have all the other material I need, so I can simply move elsewhere. If I’ve truly exhausted my resources after just one week of activity, I can accept that, but please don’t delete everything.
Welcome to the InfinityFree community forum! Good to have you here.
Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end.
Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong.
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Solving an issue is a joint effort. Try the suggestions you get and report back what happened.
Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.
Your members area profile was created just a few minutes before this post, and it has no hosting accounts. So I think the account is on a different profile than the one you’re logged into now. Did you sign up with a different email address when you first made the site? If so, log in with that one and check whether the account is listed there.
This matters because of how our knowledge base article describes it. A suspended account stays listed in the client area, and none of its data is deleted. You can then have it reactivated or request a backup, which would cover your database. If the account is no longer listed at all, it was fully deleted, and the files and databases are gone for good.
The article is here:
If the account is still listed on your other profile, tell me the status shown there and the account username.
I can no longer find the free hosting domain to manage the site within my panel or municipality of the account I logged in with. It tells me: create accounts and most to add a new domain.
I received a repeat email telling me that the domain had been suspicious for 24 hours due to actual resource consumption. I wanted to log in to see some numbers, make a backup and provide to fix, not even via FTP can I work.
My mistake, I logged in with another email, in fact I saw that the domain is still there and I analyzed the graphs. I’m working on fixing it before the domain reactivates.