Domain Suspended but Domain and hosting accounts active - requesting assistance setting up domain

Website URL

https://forums-sci-39.abacromby9-studios.xyz my domain is abacromby9-studios with a subdomain through cloudflare forums-sci-39

Error Message:

Domain Suspended

This domain has been suspended for reaching server limits or similar.

Please contact support in your hosting control panel if you have a query.

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Other Information

I am attempting to host a forum for my game at the above URL, but at first it was redirecting me from my domain to my free subdomain I have setup, but now it’s saying my domain is suspended and I can confirm my hosting account is active and the free subdomain works just fine. I would like help configuring this domain through cloudflare and to work as the sole URL to my website, without redirecting to another URL as I want Cloudflares WAF. I’ve been trying at this for 4 and a half hours to no avail. I would also like you to confirm what configuration you require for domains. I would also like to note that I have read the support article about this and cleared my browser cache, my dns cache, etc. and the issue still persists.

I see this

Did you do this?

What you are seeing now is due to this

5 Likes

To host that subdomain with us, you also need to tell our servers that. If not, our servers have no idea which account and folder the domain name is linked to.

If you’re not using our nameservers, you also need to point the subdomain to your hosting account’s IP address. But you always need to add it to your account first.

4 Likes

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