Domain name

[Dancan]

My domain name has been discontinued and wanted to transfer the website to a different domain
how can i do that

[HELPINDIA]

Backup your htdocs folder and transfer it to new domain

[KangJL]

Should be similar to this

How to migrate your website to InfinityFree

If your website doesn’t use MySQL databases, moving your site is very easy. Simply upload all your files to the ‘htdocs’ folder on your hosting account with FTP or a file manager. If you have a PHP based website, check if it has any configuration files where a domain name or file path needs to be set. Update these values as required. If your website is using MySQL databases, you need to move the database contents as well and update the configuration of your website to use the database: Backup…

[Dancan]

how do i back up and cannot access my dashboard

[HELPINDIA]

What error you get?

[Dancan]

[KangJL]

@Dancan

cannot access my dashboard

Use ftp (filezilla) to access the files.
Domain may no longer be available.
However you can still access your hosting account

[Dancan]

in my file manager i have been unable to download a whole folder so as to upload to the other domain
how can i sort this out

[KangJL]

@Dancan

in my file manager

Do not use that. Use filezilla instead

[Dancan]

i am not familiar with filezilla how does it work

[KangJL]

This may help

How to Use FileZilla (FTP Tutorial)