Domain already in use on InfinityFree (need help releasing)

Website URL

tiaculture.ct.ws

Error Message

The selected custom domain is already in use on InfinityFree. If this is your custom domain, please remove it from any other accounts first

Other Information

The old hosting account connected to this domain was deleted, but it looks like the domain is still linked to it in your system.
Please help me unlink or release tiaculture.com so I can use it to create a new account.

Thank you for your help!

Hello, and Welcome to the InfinityFree Forum @Deluxe!

The domain seems to be connected to an active Hosting Account:

WHOIS:

Do you have another active Hosting Account/Client Area Account that has this domain, perhaps?

3 Likes

I tried to create a new hosting and I am unable to link the domain to it. Can you help me to unlink it?

Only Admin is able to help you with this issue if you believe that the other account doesn’t belong to you.

2 Likes

The account has been deleted but the domain isn’t released

I can see that the domain name was added to an account with us shortly after it was registered last July, and it has been there without interruption ever since.

That account is definitely not deleted. Deleted accounts will release their domains (it’s technically impossible for them not to), but that simply does not apply here.

Please try to remember which email address you used for that other account. You should be able to use it to access your previous account and manage your website from there.

6 Likes