DNS refused

[Salvadorpn]

Website URL

(please specify the URL of the site on which you are experiencing the problem)

Error Message

(please share the FULL error message you see, if applicable)

Other Information

(other information and details relevant to your question)

Os dns fornecidos pela plataforma, estão sendo recusados pela plataforma de onde eu comprei meu domínio.

[Frank419]

Hi there,
Please translate your post into English whenever possible, as English is the langauge of this forum.

@Salvadorpn

The dns provided by the platform, are being refused by the platform from which I purchased my domain.

Likely due to this:

Unable to set nameservers: DNS query refused

Before you can add a domain name to your account, you need to point it to the InfinityFree nameservers first. However, some domain providers show an error like this when trying to change the nameservers: DNS Query Refused If that happens, your registrar will tell you that the nameservers must be configured first. What causes this issue Before you can add your domain to your InfinityFree account, you need to verify you can control the domain. The usual way to do so right now is by setting th…

[Salvadorpn]

Me pediram para entrar em contato com vocês.

[Salvadorpn]

I’m having problems with my .com.br domain I wanted to know if I buy a .com domain would it solve the refusal?

[ChrisPAR]

As you can see from the article, these are the extensions which are known to have this issue at the moment:

@Admin

• .com.br
• .de
• .dk
• .hu
• .it

As far as I’m aware there are no such checks enforced for .com, so as long as the registrar doesn’t enforce them, you should be good.

[Salvadorpn]

I bought a .com domain
however, it still doesn’t work. is giving the same refusal. why is it so complicated?

[Greenreader9]

Can you share the domain name here?

[KangJL]

@Salvadorpn

why is it so complicated?

Well, it could be your registrar enforcing dns zoning rules, causing this issue