"Disk quota exceeded"

[minecraft8723]

Filezilla log:

Response:	553 Can’t open that file: Disk quota exceeded
Error:	Critical file transfer error

My website only used 97 MB of data. Why did it happen?

[dan3008]

Were you using the online file manager?

It’s a bit buggy. You’re better using an FTP client like FileZilla

Ignore that, I was on mobile and missed the first bit of your message

How big was the file you were trying to transfer?

I dont think it would block the upload, but its possible your file was larger than the file limits found here:

Why are my files deleted after uploading them

Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type…

[Admin]

Did you just upload a lot of things? Note that the counters in the control panel may lag behind the actual storage usage, and that the disk limits may kick in before the counters in the control panel are refreshed.

[minecraft8723]

i did upload 500 MB of data recently, but i believe that the disk usage is way less than 5GB.

[Greenreader9]

Depending on the number of files you uploaded, you may have reached the inode limit

[minecraft8723]

does the number matter? then can I upload a zip and unzip it not via FTP?

[Greenreader9]

Yes, there is a limit on how many files/folders you can have.

Also, it probably won’t be the solution, but try to upload individual files instead of the zip file, large files get auto-deleted and the system rejects compressed formats sometimes.

[minecraft8723]

What is the exact limit? Some softwares have a lot of scripts.

[dan3008]

the Inode limit is 59400. but its not as simple as 59400 files.

if you fancy a read to understand how it works:

What does the inode limit mean

One of the limits in the control panel is the inode limit. What is it, and what happens when you reach it? What is an inode? In short: every file and directory on your hosting account is an inode. Unix-like systems, like Linux and macOS, use inodes to store information about files and directories. Every file and directory on a computer has an inode. A file system has limited number of inodes it can store, and the more inodes are on a system, the longer it takes to look up files. So too many in…

[minecraft8723]

pls take a look at the screenshot, the inode limit is not reached

[dan3008]

that screen on the dashboard is only updated I think once an hour (maybe less often) so if you’ve done a lot of uploads, its possible you could have hit it before the dash updated

[minecraft8723]

Its been several days and the dashboard did not update.

[dan3008]

ok probably not that then.

what types of file were you uploading? some file types (.app .exe to name 2) are restricted.

[minecraft8723]

I tried uploading txt, json and empty files but they all failed. Not any file could be uploaded.

[dan3008]

mmm I’m running out of ideas.
where there any other messages shown on filezilla?

If not I’m afraid I’m going to have to leave this for someone more knowladgeable to help

[minecraft8723]

heres a more detailed log:

Command:	CWD /mydomain.com/htdocs
Response:	250 OK. Current directory is /mydomain.com/htdocs
Command:	PWD
Response:	257 /mydomain.com/htdocs is your current location
Command:	TYPE I
Response:	200 TYPE is now 8-bit binary
Command:	PASV
Response:	227 Entering Passive Mode (185,27,134,11,153,33)
Command:	STOR Screenshot 2025-05-05 at 2.18.24 PM.png
Response:	553 Can’t open that file: Disk quota exceeded
Error:	Critical file transfer error

[Admin]

I suspect the client area counters may be wrong, so I manually scanned the file listing of your account. What I found is that you’re using roughly 500 MB of disk space, but also 46,000 files alone (not counting directories - which also use up inodes). So I think you’re having these issues because you’ve reached the inode limits.

I will look into getting the control panel counters fixed. But regardless, if you want to upload more files, you’ll need to reduce your inode usage.

I noticed you had a MediaWiki installation on your website. Please note that MediaWiki is very big, and on it’s own it will use up a very big chunk of your inode usage, which will definitely cause problems if you also want other websites/scripts on the same account. So I don’t know how fond you are of MediaWiki, but you could try using more lightweight wiki software instead. Softaculous has a few options available.

[dan3008]

If you’re changing Wiki’s I’ve had a good play with all 4 options on Softaculous

• DokuWiki - This to me feels very 90’s early 2000’s in its interface. And personally I like that. However it does work using plain text files rather than a database, so it can quickly eat up your Inode and storage limit if you’re building a big wiki.
• PmWiki - The most customisable wiki option outside of media-wiki but again uses plain text files so can eat up your inode limit with a large wiki
• Wikkawiki - Out of date, I don’t recommend this option for secuirty reasons
• Media Wiki - you already know this one.

Personally, for hosting on Infinity Free I recomend either PmWiki or DokuWiki. Even though they store pages as plain text files, they are still lightweight so will let you have quite a large wiki without problems.