Hello, My website URL is michaelsbookcorner(dot)com I am working on installing and connecting Matomo Analytics to work with this website. I’m still getting this error on the Matomo Dashboard: Mysqli prepare error: Access denied for user ‘epiz_28063674’@‘192.168.%’ to database ‘epiz_28063674_Mato…

Due to this? [image] Connecting to MySQL from an external application MySQL Databases Sometimes, you may want to connect to your MySQL database on your free hosting account using external software, like a desktop database manager (like MySQL Workbench) or an external prog…

Remote MYSQL is not allowed in free hosting. It is available in premium hosting. iFastNet is recommended by InfinityFree! Bye!

Remote MySQL is probably not the problem, because that domain name seems to be hosted here. Also, you wouldn’t get an “Access Denied” if that were the case. Most likely, you would see something like “connection refused” or “no route to host” or something like that. My guess is it has to do with th…

What is the definition of ‘external software’? I did see that notice but there is no explanation or definitions to be found. The Matomo software is resident in files at my hosting site. Is that considered external? If I installed the database on my personal machine would that bypass the restrictio…

Would this explain why I cannot seem to get Google Analytics or Clicky or Panel Bear to work either?

[image] MJScharen: Is that considered external? No. Maybe heed Admin suggestion? [image] Admin: My guess is it has to do with the capitalization in the database name. Database names are case sensitive, [image] Admin: error is raised “in plugin Goals”. So it might also be that thi…

Thank you for your prompt response. However, I have since attempted to start over from scratch. I deleted the folder where my Matomo files were kept. I created a new folder under michaelsbookcorner.com/MatomoAnalytics and uploaded the original files again. Now, I get the friendly Matomo welcome scre…

[image] MJScharen: I am connected to Cloudflare but then Cloudflare is not connected to Infinityfree and my files Please use this guide [image] A Full Guide To Cloudflare Community Guides Hello, I will show you how to easily set up Cloudflare, Edit Rec…

Right. Very well. I have been using Cloudflare with InfinityFree for quite a while with no real issues lately though my pages seem to take a long time to load. I started over in my installation of Matomo. I scrapped the old directory michaelsbookcorner.com/Analytics and created a new one called mic…

Looks like your account is suspended. Please visit the client area and let us know why.

Database Connection to Website

Hosting Support

KangJL September 8, 2021, 6:01am 2

Due to this?

You need premium hosting then