Database availability and slowness

Username (e.g. epiz_XXX) or Website URL

epiz_24550505

(please specify the website or account you are asking about)

Error Message

Warning : mysqli::__construct(): (HY000/2002): Connection refused in /home/vol10_1/epizy.com/epiz_24550505/gattufamily.com/htdocs/common/db.php on line 12
(please share the FULL error message you see)

Other Information

This PHP and MySQL website was operating well until about Oct 2021. Since Oct 2021, we have been getting either “MySQL Connection refused” error, or sometimes it connects to the database, but the website is very slow - I assume that database operations are slowing it down. Please help.
(other information and details relevant to your question)

I see your account is on database server SQL212. Due to a bug, this server got a lot more accounts than it should, resulting in a server that’s too heavily loaded and quite unstable as a result.

Unfortunately, it isn’t feasible for us to increase the capacity of the server or move accounts away from it to reduce load.

If you’re experiencing these issues, all I can recommend unfortunately is to create a new hosting account and move your website to it. That will put you on a different server with lower load.

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