Custom domain

[SmZamil]

Hello InfinityFree Support Team,

I am facing an issue while trying to create a new hosting account for my custom domain.

1. Domain Name: smzamil.xyz

2. Issue: When I try to create a hosting account, the custom domain section shows “Not Available”.

3. Verification: The nameservers (ns1.infinityfree.com and ns2.infinityfree.com) have been fully propagated worldwide, confirmed by external DNS tools.

Could you please manually check the status of my domain smzamil.xyz and clear any locks so I can successfully create my free hosting account?

Thank you for your help.

[KangJL]

You need to create a hosting account with a free subdomain first.
After hosting account is created, you can then add in your custom domain.

Anyway, this is what I am seeing now

Please check with your registrar

[Admin]

@SmZamil

Issue: When I try to create a hosting account, the custom domain section shows “Not Available”.

That was confusing design on our part, but it has actually been changed before you posted this topic.

If you want to know about how to add your domain name, please see this guide:

How to add your own domain to your account

While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like Spaceship) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,…

But the problem right now is that your domain name is suspended by the registry. You’ll need to contact your domain name provider about this, we cannot help you with this issue.