Custom Domain suddenly not working

[Melon69]

[epiz_24247203] -

Hello I have a question, why isnt my website working like it useed to? I went on to check on my website [https://melon77.xyz] one day and it says “site cant be reached” as seen below. But the main domain is still available [https://melon77.rf.gd] .

[FreeServices]

A whois lookup shows you have the wrong nameservers:

Please change it to :

ns1.epizy.com
ns2.epizy.com

WhoIs results: Whois melon77.xyz

Also make sure that the alias domain is set up properly, if that’s what your trying to do.

[Melon69]

Hello, I already changed it 24hours ago and it doesnt fix the issue. Still the same error “site cant be reached”

[FreeServices]

I can see that you fixed the NameServers.

DNS propagation can take up to 3 days.

---

. Are you trying to set up an alias/parked domain? Please make sure it’s properly parked. Show a screenshot please so that we could further assist, thanks!

[Melon69]

Shows this … does this mean i need to change the nameserver to ns1.byet.org and so on?
But it is weird tho, the domain was working fine a few months back and only suddenly it stopped working.

[FreeServices]

@Melon69

does this mean i need to change the nameserver to ns1.byet.org and so on?

No, leve it as *.epizy.com. Although it looks like you already did:

It doesn’t matter too much, both set of nameservers work.

@Melon69

But it is weird tho, the domain was working fine a few months back and only suddenly it stopped working.

Were you trying to add it as an addon domain or a parked domain? And did you already add it to this account or another account? If you deactivate an account and leave the domain on it you won’t be able to use it on another acccount.

@Melon69

But it is weird tho, the domain was working fine a few months back and only suddenly it stopped working.

My guess is that this is DNS propogation, as you recently changed your nameservers.

[Greenreader9]

Just Stop. Don’t touch anything.

Wait 72 hours, clear your cache and see if it is working. In the meantime, can you tell us how you are adding this domain? (Addon, Parked, etc.)

[Melon69]

@FreeServices

Were you trying to add it as an addon domain or a parked domain? And did you already add it to this account or another account? If you deactivate an account and leave the domain on it you won’t be able to use it on another acccount.

I tried to add it as parked, and yes did add it to this acc

@FreeServices

My guess is that this is DNS propogation, as you recently changed your nameservers.

But i changed the nameserver only when the problem occured

[Melon69]

My browser cache or something else? Parked … did this a long time ago tho

[Greenreader9]

@Melon69

My browser cache

Yes. Try clearing that after about 72 hours. Could you also let me know if the domain that the account is created with is working?
Thanks

[Melon69]

Alright and yes the domain that the account is created with is indeed working

[Admin]

I checked your domain name. The WHOIS information shows that your nameservers are set, but the actual registry nameservers return no records for this domain.

Additionally, the WHOIS output shows that your domain has status serverHold. This means the domain is shut down by the registrar or registry.

So it seems that your domain name was taken down. Please check with your registrar, NameCheap, what happened and how you can get your domain name back up.