Cpanel Login

Hosting Support
1

Website URL

Error Message

You are not logged in…1

[ [Go To Login1]

Other Information

please help me, i am trying to log in cpanel, i already reset my password but still cant log. i also tried to the create new account but its the same

2

Please use the control panel button in the client area to access the control panel. Your control panel password is not the same as the password you use to login to InfinityFree.

9 Likes
3

hi, thanks for the reply. can you please check the screen recording in the link, if i am doing it wrong.

4

You’re definitely doing it wrong! The password should NEVER be reset from the Control Panel’s login page! Please change it from the page “Account Settings” on your hosting account’s page in the Client Area, then wait 15 minutes or less so that changes will be synchronised!

5 Likes
5

actually, I didn’t change anything at the beginning, suddenly it happened. Sir, please help me. I don’t know where to change. just new in this field, i am so confused.

I also created a new account, but the same thing happens when I enter the control panel. before, everything was ok, I was automatically redirected to cpanel and I was no longer prompted to log in.

6

I checked your accounts. The new account you created does work for auto login for me. Your old account still doesn’t work because the password is out of sync. Please reset your hosting account’s password to fix that:

I don’t know why the auto login doesn’t work for you. But I do know that changing the password outside the client area will definitely break it, so please don’t do that.

5 Likes
7

Hi,

i go to [ Account Settings]

then Hosting Account Password

Updating your password here will change the Control Panel Password, FTP Password and MySQL Database Password of this hosting account.

Changing this password will NOT change your Client Area Password.

then waited more than 15 mins, but the result is still the same.

i think, i have problem with my account, because i created new acct using new email, and i entered the cpanel.

To Admin/Owner, is it possible to reset my account with this email?
.if not, its ok. thank you all for the help :slight_smile:

8

I don’t understand what you think the issue is. You don’t ever need to “reset” anything regarding your hosting account, because you can always view your account username and password in the client area, and login to the control panel automatically. The only time that this stops working is if you start resetting stuff yourself, which is one of the reasons why you shouldn’t ever do that.

4 Likes
9

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.