Could not connect to server

Hosting Support
1

Website URL

https://samforms.page.gd/sam-consignment-contract.html

Error Message

Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Other Information

I cannot find the htdocs folder?

Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

2

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3

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

The 530 Login authentication failed means the FTP server turned down the username and password. It did get as far as asking for them, so the connection itself is working.

I found a knowledge base article on this. For a new account like yours, it says to log in to the control panel once to enable FTP access. It also says the FTP password isn’t the same as your client area password. By default it’s a randomly generated one, which you can copy from the “FTP Details” table on the account’s page in the client area.

Have you logged in to the control panel with the green Control Panel button yet? And did you paste the username and password from the FTP Details table, rather than typing your client area login?

If both are yes, the same article says to change the hosting account password in the client area and then log in to the control panel once more. One person with this exact error fixed it that way.