Could not able to upload ssl private key and certificate

Username (e.g. epiz_XXX) or Website URL

Error Message

when I tried to install SSL private key it shows “The private key you are trying to upload is not valid.”
and when I tried to install the SSL certificate it shows “The certificate uploaded is NOT for the domain name ( was seen) .”

Make sure you copy the lines with the dashes (------)! They’re also part of the key and certificate.


thanks, but I already copied the complete key and certificate including “------”.

Clear your cache and try again.

1 Like

There also a thing to rember if your sll don’t work request again

Make sure you are using desktop browser to do the copy

1 Like

Last time someone reported an issue like this, it turned out that their browser or device was manipulating the clipboard contents and adding junk data to it. And the panel will refuse the key and certificate data if that junk content is added.

I would definitely suggest trying a different browser on a different device to rule out this issue.


thank you, sir, the issue is solved, when I used a different browser.

1 Like

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.