Correct FTP info in Quick Connect - got a "503 Login authentication failed"

Original message:

System looked for “welcome message”, then timed out after 20 seconds

August 11 in Support Forums

Everyone, below is my 1st & 2nd attempt to login to FieZilla:

User name: My bear craigslist email
Password: [CPanel pass is the same as login pass]
[Rest of message omitted by MrBear]

Admin response:

August 13

The hostname, username and password are not correct. The login details for FTP are not the same as your client area login details.

Go into the client area, find your account, click Manage and see your FTP details in the Overview tab

My corrected login credentials:

Thanks for pointing out the “Overview” info, which I plugged into the “Quick Connect” boxes. Here’s what error message I got (I even carefully re-typed the password - got the same message as below):

Status: Resolving address of
Status: Connecting to…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Command: USER epiz_20481292
Response: 331 User epiz_20481292 OK. Password required
Command: PASS ********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Status: Disconnected from server

So NOW what do I do?!?! Help!

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