Connection timeout

[Admin]

Lots of different things to unpack here.

Firstly, being unable to ping your website is expected, and doesn’t say anything about the status of your website.

I can't ping my website! Is the server down?

If you try to ping your website or any InfinityFree server, you’ll see the ping fail with 100% packet loss. This is completely normal and doesn’t mean your website is down. On Windows, you’ll see output like this: > ping example.com Pinging example.com [185.27.134.??] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 185.27.134.??: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), What should I do instead? The best …

Secondly, you say your website is “down”, but what does that mean exactly? What do you see?

When I check your website, I get a “SSL handshake failed” message. Is that also what you see?