Cname records not working

Username (e.g. epiz_XXX) or Website URL


(please specify the website or account you are asking about)

Error Message

no error message
(please share the FULL error message you see)
the cname records are not working and not being sensed by the SSL certificate generator

Other Information

i got a free account with php scripts installed on it before i wanted ssl
(other information and details relevant to your question)

Follow this guide then



the cname is not being picked up by infinityfree even though i added it right

The CNAME record is indeed added right. It’s just added for the wrong domain name.

The issue is that you requested SSL certificates for But you cannot get an SSL certificate for because is not your domain, so you cannot complete the domain verification.

If your domain is, then you should request an SSL certificate for Requesting SSL for any other domain will not work.

And when you do this, you’ll also see that you don’t need to setup CNAME records yourself, because the client area will identify that you are hosting this domain with us an offer to install the CNAME records for you.


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