Client Area: Unable to remove Failed SSL Certificates

Hosting Support
1

Website URL

InfinityFree Client Area (https://dash.infinityfree.com/sslCertificates/)

Error Message

(An error message was not present)

Other Information

I have a few Failed SSL certificates I would like to remove. When I try to click the Delete Certificate Order button below, nothing happens. In fact, the “cursor’s finger” doesn’t appear when hovering over the button.

Browser: Chrome 131.0.6778.86 (Official Build) (arm64)
OS: MacOS (Ventura, 13.7.1 (22H221))
Hosting Account: (N/A)

Screenshot, for reference:

Screenshot 2025-03-30 at 2.04.34 PM
Screenshot 2025-03-30 at 2.04.34 PM1836×834 58.8 KB

2

Hi I got this Error Message also. After changing the SSL provider It fixed. I used Google Trust and this error came, Then I changed it to ZeroSSL After that It was fixed.

3

This sounds like an issue related to the issuing of SSL certificates, which is not related to the issue. The issue I am experiencing is that the Delete Certificate Order button is non-functional, which may be a Client Area bug.

2 Likes
4

Thats a strange error.

Are there any other obvious symptoms? Like errors in the dev console.

2 Likes
5

No errors in the Dev Console.

Screenshot 2025-03-30 at 3.51.35 PM
Screenshot 2025-03-30 at 3.51.35 PM2880×1584 280 KB

Also, when I make the page shaped like a phone in Portrait, the Delete Certificate Order button suddenly works. :thinking:

1 Like
6

I just tested it, and it´s working fine for me.

Clicking the button should open a confirmation modal. That modal has a delete button that, when clicked, will actually delete the certificate order.

4 Likes
7

Disable ad-blockers, they may block dialog boxes thinking they are used for advertising.

4 Likes
8

I leave my Ad-blocker disabled for InfinityFree.

I had to use a VPN for the button to work. I wonder if there is an anomaly in my network or computer.

3 Likes
9

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.