Can't Create Website from Template-Login Failure


I’m new to this platform. I’m trying to create a website from a template but it’s not working due to a login failure. I’ve checked the info and it’s correct. Getting the error message below. Any help would be appreciated.

Login failed.

I’m sorry, but where do you see that error? We have a lot of different tools, often with their own authentication systems. Can you take a screenshot of the error page?