Can't create own domain

Hosting Support
1

Dear Admin,

i can’t create use own domain. reason “An unknown error occurred while trying to create your account. Please try again.” what problem? Nameservers has been changed

Thanks for answer

2

The issue was resolved this morning, do you still experience this problem?

3

Yes Sir, i still experience problem this morning

4

Well the service may not be able to host the domain extension .web.id or something like.

5

@cpanel said:
Yes Sir, i still experience problem this morning

I just tried to create an account with the domain in your screenshot, and I get the same issue. After checking the logs, I see a very strange error message. I’m going to have to look it up.

For now, I’ve created a new account for you and parked the domain on it. However, I will check why you got this error.

@Officialgking said:
Well the service may not be able to host the domain extension .web.id or something like.

That could be the case, but definitely shouldn’t be.

6

@Admin said:

@cpanel said:
Yes Sir, i still experience problem this morning

I just tried to create an account with the domain in your screenshot, and I get the same issue. After checking the logs, I see a very strange error message. I’m going to have to look it up.

For now, I’ve created a new account for you and parked the domain on it. However, I will check why you got this error.

@Officialgking said:
Well the service may not be able to host the domain extension .web.id or something like.

That could be the case, but definitely shouldn’t be.

oh…ok, i understand and i hope someday infinityfree.net be able to host domain extension .web.id. Because domain extension .web.id official from my country.

Thank you for response

7

@cPaNeL said:

@Admin said:

@cpanel said:
Yes Sir, i still experience problem this morning

I just tried to create an account with the domain in your screenshot, and I get the same issue. After checking the logs, I see a very strange error message. I’m going to have to look it up.

For now, I’ve created a new account for you and parked the domain on it. However, I will check why you got this error.

@Officialgking said:
Well the service may not be able to host the domain extension .web.id or something like.

That could be the case, but definitely shouldn’t be.

oh…ok, i understand and i hope someday infinityfree.net be able to host domain extension .web.id. Because domain extension .web.id official from my country.

Thank you for response

This is a technical error specific to the account creation process. You can host .web.id domain names with us by adding it to an existing account. This is not a policy decision and definitely not something we want to happen. We’re working to get it resolved as we speak.

8

@Admin said:

@cPaNeL said:

@Admin said:

@cpanel said:
Yes Sir, i still experience problem this morning

I just tried to create an account with the domain in your screenshot, and I get the same issue. After checking the logs, I see a very strange error message. I’m going to have to look it up.

For now, I’ve created a new account for you and parked the domain on it. However, I will check why you got this error.

@Officialgking said:
Well the service may not be able to host the domain extension .web.id or something like.

That could be the case, but definitely shouldn’t be.

oh…ok, i understand and i hope someday infinityfree.net be able to host domain extension .web.id. Because domain extension .web.id official from my country.

Thank you for response

This is a technical error specific to the account creation process. You can host .web.id domain names with us by adding it to an existing account. This is not a policy decision and definitely not something we want to happen. We’re working to get it resolved as we speak.

yeahh…after i tried several times, finally i can create an account with my domain

thank you for your support

Problem solved

9

web.id was added as a domain name to an account for some reason. That, of course, is wrong, since web.id is not a valid domain name. The domain has been removed now, solving the issue.