Can't connect to FTP

Hosting Support
1

Hi, registered yesterday, hopefully to stay for a while, I just ran into one issue, can’t connect to FTP (using filezilla), tried three addresses from support forum, but none of them worked.

Status:	Resolving address of ftpupload.net
Status:	Connecting to [64:ff9b::b91b:860b]:21...
Status:	Connection established, waiting for welcome message...
Status:	Initializing TLS...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Resolving address of ftpupload.net
Status:	Connecting to [64:ff9b::b91b:860b]:21...
Status:	Connection established, waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 269 of 6900 allowed.
Response:	220-Local time is now 13:59. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
Status:	Disconnected from server
Status:	Resolving address of ftp.epizy.com
Status:	Connecting to [64:ff9b::b91b:860b]:21...
Status:	Connection established, waiting for welcome message...
Status:	Initializing TLS...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Resolving address of ftp.epizy.com
Status:	Connecting to [64:ff9b::b91b:860b]:21...
Status:	Connection established, waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 265 of 6900 allowed.
Response:	220-Local time is now 14:00. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
Status:	Disconnected from server
Status:	Connecting to 185.27.134.11:21...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Connecting to 185.27.134.11:21...
Status:	Connection established, waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 254 of 6900 allowed.
Response:	220-Local time is now 14:01. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server

Any help would be appreciated.

2

Try connecting directly to the IP, it looks like something is getting change before the connection is made.

185.27.134.11

Also, make sure you are using the credentials provided in the client area under “FTP Details”

2 Likes
3

Yes, the third connection was directly to IP, but still same issue, credentials are good, also it does tell, connection established

4

Can you share the logs for that connection attempt? I only see logs for ‘ftpupload.net’ and ‘ftp.epizy.com’

2 Likes
5 
Status:	Connecting to 185.27.134.11:21...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Connecting to 185.27.134.11:21...
Status:	Connection established, waiting for welcome message...
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 254 of 6900 allowed.
Response:	220-Local time is now 14:01. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS...
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server
6

This suggests to me that you are on an IPv6-only network. But our servers are IPv4 only, which means that your connection needs to go through a gateway, and that gateway messes up the FTP connection.

For a little bit of background: the internet as you know it is not really a singular thing, there are multiple protocols two systems can use to talk to eachother. The older IPv4, and the newer IPv6. These are completely separate, and out of the box you can’t use an IPv6 connection to connect to IPv4 and vice versa. So many systems nowadays are available on both IPv4 and IPv6, but many systems are only available on IPv4 (including our hosting).

ISPs who only have IPv6 have big routers somewhere centrally that map the IPv6 traffic from your computer onto an IPv4 connection to connect to services that only support IPv4. However, FTP is notably error prone when mapping connections, leading to connection issues.

Could you perhaps try to connect while using a VPN? Or maybe contact your ISP about this?

6 Likes
7

Thank you admin, just used proxy and had no problems connecting.

8

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