Can't connect to FTP

Are Infinityfree blocking brazilian IPs for ftp access? I was never able to connect to the ftp via any software, only through web-based ftp clients.

No, we don’t block any IP ranges on our servers. However, some ISPs do block access to our servers for reasons they do not disclose. Could you please do a traceroute and post the results here so we can see where the connection gets stuck (Google it if you don’t know how to do a traceroute)?