Can't access softacolous, and change/upload php file will be empty when saved

[wackyblackie]

Yes, there is a HTTP 500.

Maybe you should read this:

Why are my files deleted after uploading them

Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type…

[Greenreader9]

@beritainco

on the web only a white screen caused by an empty wp-config.php file.

Um, PHP files are amways blank on the web since PHP is a backend language.

@beritainco

I also can’t create a new folder in cpanel, and whatever we upload or change will cause the file size to be 0 kb, I suspect that hosting has been limited, I don’t know why and there’s also no notification of problems with hosting.

Where are you trying to make the folder, and what you you calling it?

@beritainco

the cause of the problem is a file that cannot be edited / becomes empty when edited or uploaded

As said previously, PHP files that are not meant to show a page, * won’t show a page*. The config file is to configure the rest of Wordpress, not show something itself. If you visit your domain, you will find an HTTP 500 error, most likely from an invalid code in the config file.

[beritainco]

@wackyblackie

Yes, there is a HTTP 500.

Maybe you should read this:
Why are my files deleted after uploading them

thanks for the hint, after i read it at Why are my files deleted after uploading them

for file sizes all follow the provisions.
but what I’m confused about is when we open the file without changing any code, just open it and press save, the file will change to 0 kb, the code is deleted/empty

[Greenreader9]

@beritainco

but what I’m confused about is when we open the file without changing any code, just open it and press save, the file will change to 0 kb, the code is deleted/empty

How big is the file, and what is its location?

[wackyblackie]

Did you try FileZilla? That can produce errors for us.

[beritainco]

@Greenreader9

How big is the file, and what is its location?

file size is 4 kb,
please help me, i will give you hosting access if needed

[Greenreader9]

Can you show the contents of the “/htdocs” directory?

Also, copy and paste the contents of the wp-config file here.

Thanks.

[beritainco]

@wackyblackie

Did you try FileZilla? That can produce errors for us.

i have tried directly via cpanel, and have also tried filezilla but it doesn’t work

[wackyblackie]

Hum, interesting. I don;t really know what to say. I had that problem before, and my solution was to wait it out.

[beritainco]

@Greenreader9

Can you show the contents of the “/htdocs” directory?

Also, copy and paste the contents of the wp-config file here.

Thanks.

I have tried, even in the file that was normal, when we open it without changing the code, just open it and save it, the file will automatically be empty and the size will be 0 kb

[beritainco]

@Greenreader9

Um, PHP files are amways blank on the web since PHP is a backend language.

the file either becomes empty or the code is lost. previously the web page was fine, when the wp-config file went blank the web page became a white screen

@Greenreader9

Where are you trying to make the folder, and what you you calling it?

in htdoc

@Greenreader9

As said previously, PHP files that are not meant to show a page, * won’t show a page*. The config file is to configure the rest of Wordpress, not show something itself. If you visit your domain, you will find an HTTP 500 error, most likely from an invalid code in the config file.

it’s true that the cause of blank web pages contains invalid code, maybe even there is no code (wp-config is just an empty file without any code)
the problem can’t be fixed in cpanel, because when I save the file it becomes empty

[Greenreader9]

@beritainco

because when I save the file it becomes empty

Download the file with FileZilla, than copy its contents here. The filemannager may just be showing a blank page, it does that sometimes.

[Oxy]

@Greenreader9

Also, copy and paste the contents of the wp-config file here.

never ask the user for it !

because it contains very sensitive data inside

[beritainco]

@Oxy

never ask the user for it !
because it contains very sensitive data inside

it doesn’t matter, because the site is already down, thank you

[beritainco]

@Greenreader9

Download the file with FileZilla, than copy its contents here. The filemannager may just be showing a blank page, it does that sometimes.

i’ve done that, but it keeps going back to 0kb

[beritainco]

thank you all for your response, sorry if my english is bad

[beritainco]

@wackyblackie

Hum, interesting. I don;t really know what to say. I had that problem before, and my solution was to wait it out.

is your problem solved? how long did you wait?

[Oxy]

@beritainco

can you check the status and number of inodes ?

What does the inode limit mean

One of the limits in the control panel is the inode limit. What is it, and what happens when you reach it? What is an inode? In short: every file and directory on your hosting account is an inode. Unix-like systems, like Linux and macOS, use inodes to store information about files and directories. Every file and directory on a computer has an inode. A file system has limited number of inodes it can store, and the more inodes are on a system, the longer it takes to look up files. So too many in…

also check emails - in which you may have a warning regarding inodes

as well as Client Area banners

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@beritainco

it doesn’t matter, because the site is already down, thank you

What could a hacker do with my wp-config.php

[wackyblackie]

72 hours (3 days), BUT mine was during a server outage.