Can't access files and URL


I’m having issues connecting to my web app files and can’t connect to my URL.

Username epiz_29738519


Error Message

On File Manager

Error!: Too many incorrect login attempts. Please try again in 5 minutes.

On FTP Client

Response: 331 User epiz_29738519 OK. Password required
Command: PASS **************
Response: 421 Home directory not available - aborting
Error: Could not connect to server

on access to URL

This site can’t be reached took too long to respond

Other Information

I’ve waited for sometime and tried again but still the same error. Access were all working several hours ago. I made sure to enter the correct password which I copied from the control panel.

Thank you in advance.

Your websites IP ( is currently down. This should be resolved shortly.


Thank you for the update


Thank you for your assistance. Everything is working fine now

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