Can't access cPanel or file manager for my new account

Hosting Support
21

Well, the error you see says the DNS lookup failed. So it’s not that your browser cannot connect to the control panel, it doesn’t even know where to connect to.

The DNS of infinityfree.com is hosted through Cloudflare, so that could be related. But then how are you able to access the forum and client area, but not the control panel?

5 Likes
22

Couldn’t access control panel b/c I tried to stop using Cloudflare; now that I do, I’m able to access the control panel.

1 Like
23

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