Cannot connect to FTP

Hosting Support
1

Please help, i cannot connect to FTP using FileZilla since 20/11/2021. It works fine before.

Username : epiz_30274404
Debug log from FileZilla :

Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 272 of 6900 allowed.
Response: 220-Local time is now 20:20. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Trace: TLS Handshake successful
Trace: Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD
Status: Verifying certificate…
Status: TLS connection established.
Command: USER epiz_30274404
Response: 331 User epiz_30274404 OK. Password required
Command: PASS ***********
Response: 230-Your bandwidth usage is restricted
Response: 230 OK. Current restricted directory is /
Command: OPTS UTF8 ON
Response: 200 OK, UTF-8 enabled
Command: PBSZ 0
Response: 200 PBSZ=0
Command: PROT P
Response: 200 Data protection level set to private
Status: Logged in
Trace: Measured latency of 216 ms
Status: Retrieving directory listing…
Command: PWD
Response: 257 / is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,27,134,11,47,48)
Trace: Binding data connection source IP to control connection source IP 192.168.1.8
Trace: Trying to resume existing TLS session.
Command: MLSD
** Error:
Status: Server did not properly shut down TLS connection
Error: The data connection could not be established: ECONNABORTED - Connection aborted
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Everytime i tried to connect it gives same error messages
|Error:|GnuTLS error -110: The TLS connection was non-properly terminated.|

I have tried Help, I cannot connect to FTP but still cannot connect.

Thank you for your help

2

Looking at the logs (thank you for including that, it helps a lot), it seems that the FTP connection is being setup correctly, but it breaks when trying to switch to Passive mode.

Did you also check the FTP ALG settings and try to connect through a VPN? Both of those typically solve this issue.

Alternatively, you could go into the FileZilla settings and then go to Connection → FTP. From there, you can change the Transfer Mode from “Passive” to “Active”. Then try reconnecting.

3 Likes
3

Thank you. Change from Passive to Active makes it works… Thank you for your help. :pray: :+1:

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4

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