Can’t Access WordPress Admin – Critical Error & Cannot Open htdocs

Website URL

(please specify the URL of the site on which you are experiencing the problem)

Error Message

(Hello,
I’m using InfinityFree for my website (taimify.kesug.com), but I’m facing a critical error when I try to access wp-admin. It says:
“There has been a critical error on this website…”

I also tried accessing the File Manager, but I can’t open the htdocs folder. It shows loading forever or fails to load.

I can’t disable plugins or change themes because I can’t access the file system.

Can someone from the team help me fix this or reset the file permissions?

Thank you in advance.
)

Other Information

(other information and details relevant to your question)

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I checked the file manager for your account just now and it seems to be working fine now. Perhaps the file manager server was just a bit too busy?

In any case, you now have file access, so you can enable debug mode in WordPress, change settings, disable plugins, or do whatever else you need to troubleshoot and fix this issue.

7 Likes

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