Can not connect FTP

[HTaylor]

Assist me, please.

Website URL

reasoned-confab.infinityfreeapp.com

Error Message

Status:	Connecting to [64:ff9b::b91b:860b]:21…
Status:	Connection established, waiting for welcome message…
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 403 of 6900 allowed.
Response:	220-Local time is now 15:06. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Command:	AUTH TLS
Response:	234 AUTH TLS OK.
Status:	Initializing TLS…
Error:	Connection timed out after 20 seconds of inactivity
Error:	Could not connect to server

Other Information

[KangJL]

Please provide full logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

Anyway the address seems wrong

Read on

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

[Admin]

@KangJL

Anyway the address seems wrong

Yes, the FTP server address is an IPv6 address, but our FTP server does not support IPv6. Most likely @HTaylor is on an IPv6-only network, and they are connecting to the FTP servers through an IPv6-to-IPv4 gateway server operated by their ISP.

Unfortunately, we see a lot of issues with these 6to4 gateways and FTP. FTP is a finicky protocol, and poor connection handling by routers and internet providers can result in them breaking.

I think your best option here is to use a VPN to connect to the FTP server. Most VPNs do have IPv4 connectivity, which should avoid this IPv6/IPv4 issue.

[HTaylor]

Hello, KangJL. Thank you for responding to my plea for help.

I am using FileZilla v 3.66.5

I read Infinity Free guidance notes and I:

(1) Logged into my account and onto the control panel.

(2) I then changed by account password and my control panel password.

(3) I then changed to using ‘ftp.epizy.com’ when ‘ftpupload.net’ failed to work.

I had setup the FTP several months ago but connecting failed a few days ago. I will attach the log-file that FileZilla generated a few minutes ago.

Please help me spot what I am doing wrong.

Regards,

Hubert Taylor
20240309-0155_filezilla_log.txt (2.0 KB)

[KangJL]

@HTaylor

Please help me spot what I am doing wrong.

You did nothing wrong.
Did you try this?

@Admin

I think your best option here is to use a VPN to connect to the FTP server. Most VPNs do have IPv4 connectivity, which should avoid this IPv6/IPv4 issue.