Hi, I am able to connect/login successfully to my account via FTP but getting timeouts when listing the files. this is happening via filezilla and windows command prompt
not sure what or if i missed something to prevent this from happening
The PORT command at the bottom, and the lack of a PASV command tells me that you have configured FileZilla to connect in “active” mode. The fact that the PORT command is followed by a private IP address tells me that you are behind NAT, so using active FTP does not work.
Please configure FileZilla to use Passive FTP instead. Passive mode is almost always the mode you should use.
In the File → Settings → Connection → FTP menu is also a “Transfer Mode” setting. That should be set to “Passive (recommended)” by default. Is that also the case for you?