Error Message
when I tried to connect to remote the website stopped working and just showing a white page.
when I tried to connect to remote the website stopped working and just showing a white page.
You can connect to other database hosting services from our hosting, indeed.
But when your site shows a white screen, most of the times, it means that the code crashed. It doesn’t just mean that the database is the culprit.
I think it’s possible to connect to external databases from our hosting (assuming the remote database allows access from our hosting, of course).
But a website showing a blank page could be anything. It might be a problem with the database connection of some kind, but it might be something else entirely.
I suggest you first try to dive into this issue and get some more information about it rather than trying to enumerate all possible explanations it could be broken.
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