Can I connect to Remote Mysql DB hosted on external hosting service?

[ahmadmoustafa]

Error Message

when I tried to connect to remote the website stopped working and just showing a white page.

[Frank419]

You can connect to other database hosting services from our hosting, indeed.

But when your site shows a white screen, most of the times, it means that the code crashed. It doesn’t just mean that the database is the culprit.

Http error 500

When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500. There are typically two reasons which can cause this error: The PHP code has crashed. The .htaccess file contains invalid rules. Here are some things you can try to debug and fix this. Fixing crashing PHP code A HTTP ERROR 500 simply tells you that the PHP code has crashed, but gives no information as to why it has crashed. Gett…

[Admin]

I think it’s possible to connect to external databases from our hosting (assuming the remote database allows access from our hosting, of course).

But a website showing a blank page could be anything. It might be a problem with the database connection of some kind, but it might be something else entirely.

I suggest you first try to dive into this issue and get some more information about it rather than trying to enumerate all possible explanations it could be broken.