Your InfinityFree account epiz_30044350 (Website for swapatel.lovestoblog.com) has been suspended.
Your account was taken down because you have exceeded the usage limits for free hosting or because of abuse.
Your InfinityFree account epiz_29934074 (Website for swapatel.epizy.com) has been suspended.
Your account was taken down because you have exceeded the usage limits for free hosting or because of abuse.
For more information about why your account was suspended, or to have staff review your account for reactivation, please submit a support ticket from your client area.
Other Information
As mentioned, I had submitted a support ticket from the client area and I didn’t receive any replies. I logged back in today and when I checked my account, both my accounts were being displayed in deleted accounts and I cannot access the support ticket or raise a new one as I have no access to client area.
Forgot to mention, I just want to know why my accounts were suspended because i didn’t do any abuse surely, and if i exceeded the limits I would like to know what I did in excess. Also, I would really like to get a backup or something of those websites I had created and hosted if that is possible so I can re-do them.
Sorry for the trouble i am causing to the staff…
The accounts were suspended on 12-12-21.
And it shows they have been deleted on 01-01-22
And the ticket that I raised was on 12-12-21 itself.
This was the mail I received when i submitted the ticket.
Ticket status changed to Pending at December 12, 2021, 12:09 pm
Please do reply to this ticket if you have any further queries and we will happily assist.
You received this message in response to review request #787369. You can view it and add your reply through the client area.
Unfortunately, there is nothing anyone here on the forum can do. Admin will see your post here whenever he comes online, and will respond with more information if he has any.
The ticketing and suspension system is managed by iFastNet, and not by InfinityFree, so this is unfortunately not something that can be fixed from our end.
Additionally, deleted means deleted, and no one, not even Admin, will be able to recover your account. You can always create a new account.