Big Problem - Backup on Softaculous is "gone"

Possibly. Using our hosting space for backup storage was never allowed, so it always was kinda weird you could do exactly that through Softaculous.

I can totally imagine that someone at iFastNet saw a server getting full, noticed many accounts having multiple GB in a softaculous_backups folder, noted “hold on, that’s not supposed to be possible” and changed the setting.