Avast Url:Mal?

I’ve been recently getting pop-ups from avast, blocking access to IF 404 page.
Any idea what’s up with that? (ip banned on avast list?)


yeh, I get that as well,every time I login, it’s free,so I guess we can’t complain what they put on our site, we get what we pay for…

Avast has blocked some pages on our website for unknown reasons. They did not notify or inform us about what they have blocked, when they blocked it or why they have blocked it, and we have not been able to get in touch with Avast. We’d like to work with them to clean up the page (if there is anything to clean up, which I highly doubt) and make sure Avast is confident our website is safe, but so far we have not seen any attempts from Avast’s side to cooperate.

My best guess as to why this happened what that a malicious site on InfinityFree had a broken link, which pointed to our 404 page. I suspect that Avast concluded that since the website is malicious, so must all the links on the page, so they blocked the 404 page.

If that’s true, this would simply be a misunderstanding on Avast’s part. But again: they have not responded to our inquiries.

@PaulNewman said:
yeh, I get that as well,every time I login, it’s free,so I guess we can’t complain what they put on our site, we get what we pay for…

I would like to state extremely clearly that under no condition will we ever inject codes on your website. We do not inject our own ads or tracking into your website and we would definitely, under no condition, ever, at any time inject malicious content in your website.

@Admin said:
Avast has blocked some pages on our website for unknown reasons.
My best guess as to why this happened what that a malicious site on InfinityFree had a broken link, which pointed to our 404 page. I suspect that Avast concluded that since the website is malicious, so must all the links on the page, so they blocked the 404 page.

I would like to state extremely clearly that under no condition will we ever inject codes on your website. We do not inject our own ads or tracking into your website and we would definitely, under no condition, ever, at any time inject malicious content in your website.

So it is safe to say, that we should exclude the site from Avast WebShield and potentially have users contact them? Would speed the whole ordeal.

InfinityFree doesnt inject any codes to any website hosted to infinityfree.
AVG/Avast might have detected some code problem in this forum.
It is really good Admin if you could get in touch with AVG/Avast.

Gonna leave this here in case people want to report.
Report Avast of false-positive

@HollowHiki said:
Gonna leave this here in case people want to report.
Report Avast of false-positive

I don’t think so it was a false positive actually, Avast might really have detected something and InfinityFree doesn’t know about and as what @Admin said, there are some links that points to 404 error pages and might be the case

@UnknownLolz said:

@HollowHiki said:
Gonna leave this here in case people want to report.
Report Avast of false-positive

I don’t think so it was a false positive actually, Avast might really have detected something and InfinityFree doesn’t know about and as what @Admin said, there are some links that points to 404 error pages and might be the case

If you say the 404 page is not a false positive, what kind of malicious content do you think is present on it?

If what I said previously about the malicious site linking in is true (which I don’t know - it’s pure speculation on my part), then that would make blacklisting the 404 page still a false positive. A true positive on a page linking to the 404 page does not make the 404 page a true positive. It would explain why the 404 page is blacklisted, but the fact that there is a reason does not mean it’s justified.

@HollowHiki said:
Gonna leave this here in case people want to report.
Report Avast of false-positive

Thank you for that link. If you use Avast and you see this notice: please fill in that form to let Avast know they are wrong.

is safe Website Security Checker | Malware Scan | Sucuri SiteCheck

Get here and vote for InfinityFree 404 page as safe:VirusTotal
Emsisoft says it is phising, prove them wrong.

Oh my goodness, this is a bad situation…
I would really love to get in touch with them and talk about the situation and to get more better understanding.

@Admin said:
Avast has blocked some pages on our website for unknown reasons. They did not notify or inform us about what they have blocked, when they blocked it or why they have blocked it, and we have not been able to get in touch with Avast. We’d like to work with them to clean up the page (if there is anything to clean up, which I highly doubt) and make sure Avast is confident our website is safe, but so far we have not seen any attempts from Avast’s side to cooperate.

My best guess as to why this happened what that a malicious site on InfinityFree had a broken link, which pointed to our 404 page. I suspect that Avast concluded that since the website is malicious, so must all the links on the page, so they blocked the 404 page.

If that’s true, this would simply be a misunderstanding on Avast’s part. But again: they have not responded to our inquiries.

@PaulNewman said:
yeh, I get that as well,every time I login, it’s free,so I guess we can’t complain what they put on our site, we get what we pay for…

I would like to state extremely clearly that under no condition will we ever inject codes on your website. We do not inject our own ads or tracking into your website and we would definitely, under no condition, ever, at any time inject malicious content in your website.

Why is it happening then? I hope you get to the bottom of it, because it’s hardly encouraging me to pay for anything is it, if I get a virus every time I log in to one of my sites…

@PaulNewman said:
Why is it happening then? I hope you get to the bottom of it, because it’s hardly encouraging me to pay for anything is it, if I get a virus every time I log in to one of my sites…
You do not get a virus every time you login to your sites, there is no virus and we have no idea why Avast and other two Antiviruses think that the webpage is infected.

Hello guys,
We have an update! Look what they send me!

@Avast said:
Hello,

Thank you for reporting this false positive.

Our virus specialists have now cleared its reputation in our database.

With URLs this change should be instant, but it might take up to 24 hours with files.

For future reference you might also find the following article to be useful: Avast Clean Guidelines.

Best regards,

Avast Customer Care
Check it please @HollowHiki or whoever uses Avast.
I’m glad that this is over, so now nobody can go and write:
@StupidPerson said:
InfinityFree injects virus code even at their 404 pages, avoid them at all cost.

@MoreStupidPerson said:
They removed my Joomla core files saying that they have a virus, while they inject a virus on everybody’s accounts!

@ChrisPAR said:
You are both stupid, stop spamming us. @AshikurRahmanShad where are you?
Also, unfortunately for a month I will not be in InfinityFree as I went to iFastnet’s Premium, but then I will probably be back. While I do that, I will still be on the forum.

@PaulNewman said:

@Admin said:
Avast has blocked some pages on our website for unknown reasons. They did not notify or inform us about what they have blocked, when they blocked it or why they have blocked it, and we have not been able to get in touch with Avast. We’d like to work with them to clean up the page (if there is anything to clean up, which I highly doubt) and make sure Avast is confident our website is safe, but so far we have not seen any attempts from Avast’s side to cooperate.

My best guess as to why this happened what that a malicious site on InfinityFree had a broken link, which pointed to our 404 page. I suspect that Avast concluded that since the website is malicious, so must all the links on the page, so they blocked the 404 page.

If that’s true, this would simply be a misunderstanding on Avast’s part. But again: they have not responded to our inquiries.

@PaulNewman said:
yeh, I get that as well,every time I login, it’s free,so I guess we can’t complain what they put on our site, we get what we pay for…

I would like to state extremely clearly that under no condition will we ever inject codes on your website. We do not inject our own ads or tracking into your website and we would definitely, under no condition, ever, at any time inject malicious content in your website.

Why is it happening then? I hope you get to the bottom of it, because it’s hardly encouraging me to pay for anything is it, if I get a virus every time I log in to one of my sites…

I have absolutely no idea. Avast does not respond to inquiries. As much as I would like to fix this, they will just not let me. The 404 page is just simple HTML, there is nothing which could be harmful as far as I know. But again: I don’t know, because Avast refuses to let us fix this.

@Admin said:

@PaulNewman said:

@Admin said:
Avast has blocked some pages on our website for unknown reasons. They did not notify or inform us about what they have blocked, when they blocked it or why they have blocked it, and we have not been able to get in touch with Avast. We’d like to work with them to clean up the page (if there is anything to clean up, which I highly doubt) and make sure Avast is confident our website is safe, but so far we have not seen any attempts from Avast’s side to cooperate.

My best guess as to why this happened what that a malicious site on InfinityFree had a broken link, which pointed to our 404 page. I suspect that Avast concluded that since the website is malicious, so must all the links on the page, so they blocked the 404 page.

If that’s true, this would simply be a misunderstanding on Avast’s part. But again: they have not responded to our inquiries.

@PaulNewman said:
yeh, I get that as well,every time I login, it’s free,so I guess we can’t complain what they put on our site, we get what we pay for…

I would like to state extremely clearly that under no condition will we ever inject codes on your website. We do not inject our own ads or tracking into your website and we would definitely, under no condition, ever, at any time inject malicious content in your website.

Why is it happening then? I hope you get to the bottom of it, because it’s hardly encouraging me to pay for anything is it, if I get a virus every time I log in to one of my sites…

I have absolutely no idea. Avast does not respond to inquiries. As much as I would like to fix this, they will just not let me. The 404 page is just simple HTML, there is nothing which could be harmful as far as I know. But again: I don’t know, because Avast refuses to let us fix this.

@Admin, didn;t Avast remove the warning as they told me? They even send me an email saying that everything is OK and it was a false positive, what is going on???

@ChrisPAR said:

@Admin said:

@PaulNewman said:

@Admin said:
Avast has blocked some pages on our website for unknown reasons. They did not notify or inform us about what they have blocked, when they blocked it or why they have blocked it, and we have not been able to get in touch with Avast. We’d like to work with them to clean up the page (if there is anything to clean up, which I highly doubt) and make sure Avast is confident our website is safe, but so far we have not seen any attempts from Avast’s side to cooperate.

My best guess as to why this happened what that a malicious site on InfinityFree had a broken link, which pointed to our 404 page. I suspect that Avast concluded that since the website is malicious, so must all the links on the page, so they blocked the 404 page.

If that’s true, this would simply be a misunderstanding on Avast’s part. But again: they have not responded to our inquiries.

@PaulNewman said:
yeh, I get that as well,every time I login, it’s free,so I guess we can’t complain what they put on our site, we get what we pay for…

I would like to state extremely clearly that under no condition will we ever inject codes on your website. We do not inject our own ads or tracking into your website and we would definitely, under no condition, ever, at any time inject malicious content in your website.

Why is it happening then? I hope you get to the bottom of it, because it’s hardly encouraging me to pay for anything is it, if I get a virus every time I log in to one of my sites…

I have absolutely no idea. Avast does not respond to inquiries. As much as I would like to fix this, they will just not let me. The 404 page is just simple HTML, there is nothing which could be harmful as far as I know. But again: I don’t know, because Avast refuses to let us fix this.

@Admin, didn;t Avast remove the warning as they told me? They even send me an email saying that everything is OK and it was a false positive, what is going on???

Clearly, they respond more actively to customers than their victims. I’m glad you were able to get the block lifted. We have still not received any response from Avast ever.

I missed quite the bit of action while I was gone.

@ChrisPAR said:
Check it please @HollowHiki or whoever uses Avast.
I’m glad that this is over, so now nobody can go and write:

I’ve removed the site from exclusion lists, and it seems to be fine now. No pop-ups or connection drops. Thanks for the heads-up @ChrisPAR !

If anyone else lands on a similar page, report it.

@Admin said:
Clearly, they respond more actively to customers than their victims. I’m glad you were able to get the block lifted. We have still not received any response from Avast ever.

Sadly this is how it is. If you happen to need help, don’t be afraid and ask people here to help.

@HollowHiki is right Admin, if anything like this happens again, tell us through Discussions or Announcement to help you. If it is related to Kaspersky, it will be even better for me.
For now, also whoever encounters similar issue just report it here, just as @HollowHiki did.

Some of the antivirus marks the error page of infinityfree as phishing