Ask me for FTP login master password whenever i try to access my file manager directory? Please help

[anon30178598]

Whenever I try to access my file manager, it always asks me to enter master password. Please tell me which one is my master password? How to fix this issue?

[KangJL]

@anon30178598

Please tell me which one is my master password?

Please check the client area

[anon30178598]

Its showing me this interface. Which one is Master password to access file manager directory?

[KangJL]

This

Please use filezilla to access

[anon30178598]

Its still showing this error?

[KangJL]

Like I said, use filezilla.
You may be affected by this

[SOLVED] Multiple Hosting Volumes are down

Multiple Hosting Volumes are down It appears that multiple hosting volumes are currently down. The issue started on July 1 around 23:30 UTC. Websites on these hosting volumes return Connection Timed Out errors and FTP/file manager access is unavailable as well. Which components are affected by this issue Around 10% of all websites are currently down. Please check the symptoms to see if you are affected. A full list may be added here later. What issues may you see Since the hosting volumes are …

[anon30178598]

I have installed FileZilla . I am trying to connect my website but it says home directory not available? Whats the hell this now? Please help me to fix it as soon as possible

[Admin]

FTP access is unavailable for a number of websites at this time. This is why you cannot connect with FTP and why the file manager also doesn’t work.

[SOLVED] Multiple Hosting Volumes are down

Multiple Hosting Volumes are down It appears that multiple hosting volumes are currently down. The issue started on July 1 around 23:30 UTC. Websites on these hosting volumes return Connection Timed Out errors and FTP/file manager access is unavailable as well. Which components are affected by this issue Around 10% of all websites are currently down. Please check the symptoms to see if you are affected. A full list may be added here later. What issues may you see Since the hosting volumes are …

[anon30178598]

The files which I have stored on server are safe? I have not taken its backup yet? Please I request to #Admin to provide me my important files. I don’t know whether this issue will be resolved or not?

[Admin]

@anon30178598

The files which I have stored on server are safe?

So far, there are no indications that any files are lost.

@anon30178598

Please I request to #Admin to provide me my important files.

As I wrote in the announcement: it’s not possible to create backups at this time. The problem of files being inaccessible is that you can’t access them to make a backup. You’ll just have to wait for the servers to come back up.

@anon30178598

I don’t know whether this issue will be resolved or not?

Of course it will be resolved. We’re not going to let a hundred thousand websites go down and then just shrug. I don’t know how soon it will be fixed, but iFastNet is on top of it.