All site data is gone, 404 error on the site

Username epiz_32070129, Website URL

Error Message

File manager is empty and 404 error on the site

Other Information

few hours ago everything was fine and now the site doesn’t work at all, file manager is empty.
What can I do to restore the files?

If you have backup, just restore from it.
Else good luck!!!



This is now a second report of the this issue, something may be going on.

Can you please share…

  • A screenshot from FileZilla
  • Your hosting IP address
  • Your hosting volume



What do you mean by “A screenshot from FileZilla”?
Site IP:
volume: vol17_1

Filezilla logs



|Status:|Resolving address of|
|Status:|Connecting to…|
|Status:|Connection established, waiting for welcome message…|
|Response:|220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------|
|Response:|220-You are user number 2105 of 6900 allowed.|
|Response:|220-Local time is now 11:01. Server port: 21.|
|Response:|220-This is a private system - No anonymous login|
|Response:|220 You will be disconnected after 60 seconds of inactivity.|
|Command:|AUTH TLS|
|Response:|234 AUTH TLS OK.|
|Status:|Initializing TLS…|
|Trace:|TLS Handshake successful|
|Trace:|Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD, ALPN: |
|Status:|TLS connection established.|
|Command:|USER epiz_32070129|
|Response:|331 User epiz_32070129 OK. Password required|
|Command:|PASS *************|
|Response:|230-Your bandwidth usage is restricted|
|Response:|230 OK. Current restricted directory is /|
|Command:|OPTS UTF8 ON|
|Response:|200 OK, UTF-8 enabled|
|Command:|PBSZ 0|
|Response:|200 PBSZ=0|
|Command:|PROT P|
|Response:|200 Data protection level set to private|
|Status:|Logged in|
|Trace:|Measured latency of 98 ms|
|Status:|Retrieving directory listing…|
|Response:|257 / is your current location|
|Status:|Directory listing of / successful|

Yep! And when you connect to FileZilla, does it also show an empty directory?



seems like the site was restored

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