All infy.uk subdomains down - suspended by registry

[dan3008]

@DarBal

Dear,.. The situation is complex and delicate. We understand the problem and we understand the message that there are no estimated times. But I would like to know if daily and persistent claims are made so that whoever the domain registrar is makes a resolution sooner rather than later. And please communicate any news. Otherwise, I kindly suggest you tell us how to migrate all our content to another free domain? Thank you!

Welcome to the forum. This is an English speaking forum, please translate future posts I’ve sorted this one for you.

In reference to the above, Admin is taking every possible step to resolve this as quickly as possible and will provide updates when possible.

If you wish to move your site to a new free subdomain, you can simply set up a new free sub domain, and then use this guide to move the files to the new domain:

How to move a website to a different directory

Every website is linked to a certain htdocs directory on your account. But sometimes you need to move a website from one htdocs directory to another. This may be necessary if: You are moving to a different domain name (e.g. a free subdomain to a custom domain). You have recreated your domain name and it was assigned to a different directory. Fortunately, there is no need to rebuild your website from scratch. It’s not difficult to move your website from one directory to another. How to move a…

[Auriga]

Better use the redirect feature

note for admin ( redirecting to blog )
used redirect on my site it worked well for swpaste.infy.uk → blog
but for swpate.infy.uk/about.php → blogspot.comabout.php/ ( redirect here )

how can i redirect to blog in this situation , as my site generate links like domin.infy.uk/325vsdhg (random digits)

[Admin]

Please understand that you can only redirect URLs that you own and control. The problem is that the entire infy.uk domain is down, so there is no ability to setup anything on it, including redirects.

Having the redirects is useful for when the domain is restored. Until then, your infy.uk subdomain will show a DNS lookup error, and there is no way to change that.

[Jblaqqq]

Since it’s just the domain that has been affected,is it possible to get another domain and still link it to my web hosting so that it will still be the same website content but different domain?

[dan3008]

@dan3008

If you wish to move your site to a new free subdomain, you can simply set up a new free sub domain, and then use this guide to move the files to the new domain:

Every website is linked to a certain htdocs directory on your account. But sometimes you need to move a website from one htdocs directory to another. This may be necessary if: You are moving to a different domain name (e.g. a free subdomain to a custom domain). You have recreated your domain name and it was assigned to a different directory. Fortunately, there is no need to rebuild your website from scratch. It’s not difficult to move your website from one directory to another. How to move a…

It is, please see my post above

[DarBal]

@Admin

Please understand that you can only redirect URLs that you own and control. The problem is that the entire infy.uk domain is down, so there is no ability to setup anything on it, including redirects.

Having the redirects is useful for when the domain is restored. Until then, your infy.uk subdomain will show a DNS lookup error, and there is no way to change that.

I ask that if we can’t access our site, please provide us with a download tutorial so we can migrate the content of each file to a new, free server. Since you don’t offer any guarantee of a solution because you say it’s not up to you, well, okay, at least help with another solution!

[Greenreader9]

@DarBal

please provide us with a download tutorial so we can migrate the content

FTP is not affected, you can still backup your website like normal:

How to backup your website

Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op…

[Alex_Dylan]

hey Admin,

how unlikely is it that the domain can be reinstated?

[Greenreader9]

We don’t know. As previously stated, it is entirely the registrars decision as to when the domain is reinstated.

[Alex_Dylan]

hmm, Thanks for the Update Sir

[QingVibe]

The most painful thing is that I just started building a website and then I can’t access it anymore. I would like to ask all the experts: Is there any good way to restore it? (The last backup time is July 2025)

[Greenreader9]

You still have full access to your files and databases, just download them like normal (And for the future, always have a backup, you never know when storage devices will fail)

How to backup your website

Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op…

[Auriga]

got to file manager select files Downlaod then upload in new directory
eassy adn simple !

[nim-nim]

so i chatted with the agent through live chat. the asked me to email the abuse team through [email protected]. how about many people go chat with them and email them about website retrieval and domain issues. that might help too. cuz we worked too hard as devs and people who paid for that domain as well with websites to let it all go to waste.

[EdwardHamHam]

@nim-nim

that might help too.

I doubt it. None of us is a customer of Nominet. In fact, not even Admin is. Admin likely has to contact the registrar first so they can get the message to Nominet (the registry).

@nim-nim

cuz we worked too hard as devs and people who paid for that domain as well with websites to let it all go to waste.

It’s a free subdomain. Nobody here has paid to use their infy.uk subdomain. Even if you have premium hosting, you had to create the subdomain for free on InfintyFree before you migrated it to your premium account, so the subdomain itself costed nothing.

[Admin]

Just to give a little update.

Nominet sent a message earlier today with next steps that could lead to the reactivation of the domain. There are some issues with that process though which I am trying to work out with them. But I am cautiously optimistic that we will be able to get the domain back.

However, given that it took two working days to get this reply, it looks like it might take a little while before everything is sorted out.

[LeDdoOo]

Can I change from this subdomain (infy.uk) to any other subdomain?

[Meishin]

There’re instructions right above you.

FTP is not affected, you can always backup your site, and if you have another domain on your account, you can always move the website to that domain.

It’s not a one click process due to the fact that domain “extensions” are actually “bigger” than the rest parts. Changing the “extension” has the same effect as changing the entire domain.

[Alex_Dylan]

We sincerely appreciate the update and the support extended in having the domain reinstated. Thank you for your continued assistance and efforts in keeping us informed