All Accounts being suspended at once

[Adedoyin]

aniteam.rf.gd

Hi , I uploaded some files to my account ,It got suspended immediately. I have two infinityfree account, with different emails, all the hosting account in the second email got banned as well, what’s going on

[wasik405]

If you had more than 3 hosting accounts in both profiles combined, you broke the TOS and got all accounts suspended.

[Adedoyin]

Yeah , but it’s not the first time it’s happened, the first time I uploaded some files and the. They all got banned three days later I got an email saying they’ve been reactivated and then it’s happened again

[EdwardHamHam]

What’s the total number of hosting accounts you have? Not client area accounts with email addresses, but the hosting accounts?

[Adedoyin]

I have two email addresses with infinityfree account on both

[Adedoyin]

6 3 on one client area 3 on the other, but when one was suspended all of them got suspended @Admin can you help here please

[EdwardHamHam]

@Adedoyin

6 3 on one client area 3 on the other, but when one was suspended all of them got suspended

Ah, in that case them being suspended is correct, and the system is working as intended. If you take a look at InfinityFree’s terms of service you’ll see that you’re only allowed to have three hosting accounts in total. Not per client area account, but only three ever. Period. By creating a second client area account to bypass that rule and create six hosting accounts, you have violated the terms of service. I suspect that either the system or a staff member at iFastNet noticed the issue based on your IP address.

@Adedoyin

Admin can you help here please

The admin has pings disabled, but it doesn’t matter anyway because they can’t lift permanent suspensions. Your only hope is to open a ticket in the client area. The button to do so is accessible when an account is suspended.

My account is suspended, what can I do now

You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days…

I don’t know that they’ll reactivate all, if any of your suspended accounts. But if they refuse you can ask them to provide backups of the suspended accounts. They’ll usually be willing to do so.

[Admin]

It sounds like some of the content you uploaded got flagged as abusive. When that happens, we may choose to suspend all hosting accounts we believe are yours, not just the specific account on which the infraction was detected. This can even extend across multiple client area profiles.

To get them back, you will need to submit tickets for each of them to request a review/reactivation.