Activation and deactivation

Website URL

(please specify the URL of the site on which you are experiencing the problem)

Error Message

(please share the FULL error message you see, if applicable)

This site can’t be reached took too long to respond.

Other Information

(other information and details relevant to your question)
The website was working properly but as it wasn’t used, it became deactivate. After successful reactivation, the website is not working. Above error is shown as the site is not loading. Please help immediately.

It says 403 forbidden for me.

If you are expecting a directory listing then please add

Options +Indexes

into your .htaccess file in your htdocs. Notice that the .htaccess in your root folder cannot be edited.

If there’s none then create one in your htdocs.


No, you can edit the .htaccess file in your root folder (htdocs). Don’t edit the .htaccess file that is outside your root folder.


I think you don’t understand me.

In fact we are referring to the same thing: /.htaccess. But you mistake my “root” into the website root — I’m talking about the account root.


Provided solution is not working.

This article might, then:

If not, can you send a screenshot of the content of your htdocs folder?


Attached the screenshots for the error. Please help immediately.
It was working properly before deactivation. Suddenly, after reactivating, the site stopped working. Contacted the developer team but found that error is from Hosting provider’s end. Kindly help as soon as possible.

What is inside your htaccess file?

1 Like

See this?


This is the url to use


Issue is on your end. So fix it yourself


Don’t know how is it working on your side, it is not working anywhere on our side. Requesting the team for help. now works fine for me, as it seems you moved the content:

Try clearing your browser’s cache.

If you are still facing issues, please describe what isn’t working and provide more information (screenshots may also help).


Hello, application is not working for a particular IP. Can I get possible help regarding the issue?

What do you mean by “not working”?

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For a particular network connection, the website is showing - This site can’t be reached.
For other network connections, it is working fine. I want to run website on all network connections.

You might have to get this sorted out with the ISP you’re using, or configure a fast DNS resolver on your computer, like or Google Public DNS.


Getting the same issue on other devices using same network connection also.

This is too simplified, such thing can mean anything. Show a screenshot.


Could be that your internet service provider has blocked the website.


Following error is displayed while accessing the website using same network on any devices. I cannot change the network. Please help. Website was accessible using that network too before getting deactivated.

Then we cannot help you. Issue is likely on your end