Account Suspended – Request for Reactivation

Hosting Support
1

Dear InfinityFree Support Team,

I hope this message finds you well. I am writing regarding my hosting account (ID: if0_41441581, domain: rida-elmarni.infinityfreeapp.com), which has recently been suspended due to inactivity.

I kindly request your assistance in reactivating my account as I have urgent work to complete on my website. The suspension has interrupted important tasks, and I would greatly appreciate your prompt support in restoring access.

Thank you very much for your time and understanding. I look forward to your help so I can continue my activities without further delay.

Best regards, Rida El Amrani

1 Like
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If it was suspended for inactivity you can reactivate it yourself. Just click the reactivate button in the client area.

9 Likes
3

What distinguishes an account as being inactive? And how long can it be inactive?

4

I’m sure someone can correct me if I’m wrong, but I seem to remember than an account is deemed inactive when its had less than 5 hits in a 30 day period.

2 Likes
5

I am sure the page I have up doesn’t get 5 hits per month. Is there a way to check?

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in your dashboard there’s the hits graph. But one visitor may generate more than 5 hits. since a hit and a visit are slightly different.

1 Like