My account has also been suspended for abuse but I don’t know the correct reason why? I request admin to please share me the problem or give me backup of my data please.

Welcome to the forum. I’m sorry to hear its under these negative conditions. I’ve moved this to its own thread so we can provide individual support. For cases of suspension you have to raise a support ticket from the banner in your dashboard. This forum is a community forum, and we cannot help you here. Suspensions are handled by IFastNet (who provide the infrastructure InfinityFree runs on), and so they are the only ones who can provide a reason for the suspension, or a backup. Please understand in severe cases, such as hosting illegal or pornographic content, they may not reply to the ticket, or may refuse to provide a backup.

But I have the right to know what happened to my site that suddenly lead to suspension

You raise a ticket in the client area. It’s possible when an account is under a non-temporary suspension. [image] My account is suspended, what can I do now Account Management You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days… Nobody on the forum, including Admin has the ability to deal with suspended accounts.

You’ve been told what to do to get your data You need to raise a ticket from the banner in the client area. I’m locking this thread as there is no value in continuing to repeat ourselves.

Account Suspended for abuse

Hosting Support

EdwardSkunk June 11, 2026, 1:16am 5

You raise a ticket in the client area. It’s possible when an account is under a non-temporary suspension.

Nobody on the forum, including Admin has the ability to deal with suspended accounts.