Account suspended for "50% capacity limit" NO CONTENT!

Hosting Support
1

I have my website in the testing phase, simply with a standard Wordpress template, and without content.
I was setting up the website optimization, when I receive a notification from ifaster that my CPU is at 50% of its capacity, and I upgrade to a premium plan.
After 1h, my website has been blocked.
That is, you register a website offered in theory as “Free and Unlimited”, and without putting absolutely NOTHING of content, you block it when it is at 50% according to iFaster, you cancel it to make a payment account.
Not to mention that 60% of the most common Wordpress plugins, do not accept them, in addition to advertising email accounts, which then can not send because they are not delivered (Hotmail, Outlook, Live, …), or as in the case of gmail, always appear as spam.
In short, misleading advertising, which does not really exist.
Definitely, after several days of testing, I’m leaving Infinity Free, and of course, it is not a reliable portal, nor stability.
When you ask something, they answer other things, or with another question, without ever giving you any exact solution, or effective, simply that you go to the premium payment plan.

A Authentic SCAM!

davidlynks.com

2

You are sure that there isn’t any PHP involved?

3

I visit my panel, and it indicates that not even 8% of the capacity has been used.
This Infinity Free thing is a lie that is unlimited, it is simply the hook for you to get paid. (100% misleading advertising)
I’m sick of them always answering with another question and never any step-by-step solution.
BYE BYE Infinity,… “FREE”?

4

I would say that this massive spike on the 2nd of the month qualifies as a bit more than 8% of the limit. 8 times the limit seems like a more appropriate guess.

image

The graph is a bit hard to read. The numbers at the bottom are the days of the month. So you can see the CPU usage increased in the second half of January, until spiking in the first and second day of the month.

As for what actually caused the resource spike, I don’t know. We only keep track of CPU usage per account. There is no way to reliably link CPU usage back to a single request, let alone a particular piece of code. Premium hosting has more detailed metrics about this (although that won’t tell you which code to optimize either).

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You have lowered the CPU limit of the site so that it does not exceed the CPU limit so that we can disturb the account by freezing. It is a pity to see so many rounds turning in these things.

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In short, as always, no solution to the problem, just blah-blah-blah!
Very bad service!

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And the reason why has been, when my web is still in the testing phase and without any content.
Don’t you advertise like everything is “UNLIMITED”?

8

I’m sorry, but all I’ve seen from you so far are complaints and accusations. If you are looking for a solution to a problem, could you perhaps indicate what kind of solution you had hoped I could provide?

We don’t. The tagline on our home page is:

Completely free website hosting with unlimited disk space and bandwidth.

We don’t say everything is unlimited, because that’s not the case. We try to be clear about describing the limits for everything else.

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I have exposed the problem, and Infinity Free is supposed to give us users a solution.
If I told you, I would have already created my own hosting business.
I think I’ve been pretty clear with all my comments, there’s no need to go into so much detail.
That spike in CPU load on day 2 without having any content on a website is not very normal.

10

I would say that there is a difference between making a clear, actionable request to your hosting provider to solve an issue you’re having, and fulfilling this request yourself. Letting alone building a complete platform to fulfill the request on.

I’m here to help you. But I can’t help you if I don’t know what kind of help you want. And in this case, all I see are complaints without describing something

It sounds like you assume I know what is causing you to hit the CPU usage limit, and that I know what the solution is. You assume that I know the details about your issue, and I know exactly what’s going in your website, it’s traffic, and all details of the underlying hosting platform.

This assumption is incorrect. I don’t know of any changes to the platform that could cause this, I don’t know anything about how your website works, what it’s traffic patterns look like, or what it’s server footprint is.

And maybe I’m the idiot here, but I also don’t know what you exactly expect from me here. Do you want information? About the system in general or about your account? Would you like me to make any changes to the platform or to you account? And if so, what?

You can repeat over and over again that your account was suspended for no reason. But that’s a statement, not a question or a request, which is not something I can do something with.

I don’t think we’re going to get anywhere going back and forth like this. All I would like is to host the websites of happy users, and fighting about who knows what isn’t helping to achieve that.

If you think I’m evil, or just incompetent, then it’s obvious that InfinityFree is not the service for you. In that case, I say goodbye and wish you all the best with a different hosting provider.

If you wanted to make a public statement about how we suspend accounts for no reason, that’s fine too. In that case, I thank you for your submission and mark this case as closed.

But if you actually want to try and make InfinityFree work for you, I would love to work together with you. But to work together, I need you to get off your high horse and help me help you. And you can do that by answering the questions I ask you, rather than say it’s my responsibility to know the answer already. Because there is a reason I’m asking, and it’s not to bully you.

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First of all, I don’t like that tone of yours at all.
I am addressing you not as a person or professional, but as a representative of Infinitity Free, NOT making complaints, but problems that we users encounter, so that the platform (I repeat, not you), try to solve them to improve its image and product.
If you take it as a personal attack, that’s your problem, I can’t do anything about it.
If the Infinity Free platform is not capable of solving these problems, well, that’s fine, it’s absolutely fine, I’ll just migrate to another provider, even if it’s a paying one.
I do not even demand that you give me any solution, I have already put the problem, and if Infinity Free, does not know how to give me that support, then bye Bye!

12

So you’ll take option 1 I proposed above?

In that case: goodbye and best of luck of with your new provider!

Now, if you will excuse me, I’m going to help people who will actually accept my help.

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“Your Help”???,…with another question and no solution… You need a little humility, and less arrogance.

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Yes, I’m trying to do what’s called “investigating an issue”. That means I ask you questions to try and understand your issue and your use case. I could skip this step and just start trying stuff, but that may result in a much longer process with much less result. So I prefer to investigate and understand an issue before trying to do something.

If I had a magical “fix everything” button I could press that would make everything work exactly as you want it to, I would have pressed it already. But I don’t have such a button, so I need to resort to more traditional means. Like investigation, testing, suggesting and attempting.

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