Hello.
I got a big problem with my account. It’s being suspended very often. One day it’s reactivated, and the next day my account is suspended again because I hit the I/O Limits . When I check the I/O used, it’s far below the limit every day.
I don’t have much traffic and I often clear the cache, but I keep on receiving emails saying that I utilised over 50% of daily resource limits even in the days when my account is suspended…
This must be an error, please help.
Thank you
No, the daily limit was not even reach, as you can see in the graph below:
So there is an error and I know it because I keep on receiving emails saying that I utilised over 50% of daily resource limits even in the days when my account is suspended. Please help me solve it.
I don’t really have anything to check. The exact calculations and metrics are closely guarded secrets, and I have just as few ways to check what’s causing the exact usage of your account as you do.
Now, if there was strong evidence of something being wrong with the resource usage calculations, I would have something to go on. But so far you’re the only one reporting any problems with this. So I think it’s just your account’s usage which is causing this, not an issue with the hosting system itself.
If you want to know more about the resource usage, you could try to run your website on premium hosting and see what the resource usage does on there. On premium hosting, you have much more tools to debug resource usage than you do on free hosting.
To you it may be clear that it’s a bug, but I can’t verify points 1 and 2, so I can’t say for certain that this is not just caused by high traffic. And I can’t demand engineering hours based on an unverifiable claim from a single free hosting user.
I talked with iFastNet’s tech staff about this issue and got more information.
The IO limit is based on how much storage bandwidth your account uses. If you read and write many (large) files from your account, this generates high IO usage. Normally, IO usage is throttled to prevent a few big accounts from hogging all the storage read/write capacity, but accounts which consistently overuse the storage are suspended for 24 hours.
The graphs are based on aggregation of these statistics. This means that short but intense usage spikes are not shown very well on those graphs.
Long story short, both the graphs and suspensions are working as intended, and iFastNet staff confirmed that your account really did hit the IO usage limit an excessive number of times. So your suspensions are intentional, and not something we can change.
Please consider upgrading to premium hosting to get higher IO usage limits and access to more detailed statistics about your usage.
Please investigate the problem again. Thank you.
