Account stuck in processing - if0_43013828

[masslam750]

Website URL

https://naurduinbox.fwh.is

Error Message

My Hosting Account ID is if0_43013828, and it is stuck in processing.
Affected: Hosting Platform

I did not deactivate it. I cannot access File Manager.

The status page shows Disrupted.

Please fix it manually.

Thanks.

Other Information

I did not deactivate my account manually. It went into processing automatically. In the client area, it shows a warning: “Account stuck in processing”.

Please manually fix/reactivate my hosting account if0_43013828 so I can access File Manager. My website files are important; please preserve them.

Thanks.

[EdwardSkunk]

I see a database connection error when I visit your site instead.

If your site were deactivated it would take you to the suspended domain page instead. The banner at the top of the client area is a general warning about a current widespread issue with account reactivations; it isn’t about your site specifically.

[masslam750]

Hello EdwardSkunk, thank you for checking.

Yes, my site http://naurduinbox.fwh.is is showing “Error establishing a database connection”.

I did not change anything. My account was stuck in processing after I tried to reactivate it. Now my account is active but this database error is showing.

Can you please tell me how to fix it? Should I update DB password in http://wp-config.php?

My hosting account is: if0_43013828

Thank you

[Meishin]

Please do not copy and paste AI generated replies. They contribute nothing resolving your issue.

And even if you do, please remove the part where the AI tells you “sure go ahead and paste this into blah blah blah”…

[Admin]

The first thing you should do is check what the database connection issue actually is.

We’ve specifically covered this error message in our knowledge base along with an explanation and some steps to try. Please try that first.

Common MySQL Connection Errors

Many websites use MySQL databases to store information and settings. However, there are some reasons why the connection to the database may fail. This article describes some commonly seen error messages when connecting to a database, as well as some general tips to keep in mind when setting up a database connection. Common Error Messages Using MySQL is great, but the error message returned if there is an issue logging in to your database can be quite confusing. Here are some commonly seen error…

[masslam750]

Hello Admin,
My issue is NOT a MySQL connection error. My hosting account if0_43013828 is stuck in a processing state.
In my client area dashboard, it shows a yellow warning: “Account stuck in processing - Affected: Hosting Platform”.
I cannot open File Manager or Control Panel. Please manually reactivate my account. My website is naurduinbox.fwh.is
I have attached a screenshot.

Thank you.

[dan3008]

@masslam750

My hosting account if0_43013828 is stuck in a processing state.

No it’s not. That only applies to account that have been deactivated or reactivate.

That banner is visible for everyone

The screenshot you’ve shared shows that you’re account is active, but there are other problems. I’m not saying that its not an account level problem, but it’s not related to the amount stuck in processing banner

[masslam750]

Hello @dan3008, thanks for the reply.
Yes, my account shows Active now, but in the client area it shows “No databases found”, and my website naurduinbox.fwhshows “Error establishing a database connection to sql207.infinityfree.com”
Please check the sql207 server. My database if0_43013828 is missing.
Thank you - masslam750

[dan3008]

Was your site set up using wordpress from Softaculous?

Because there’s another ongoing issue with this databases

[masslam750]

> Yes @dan3008, my site http://naurduinbox.fwh.is was installed using WordPress from Softaculous. Please help fix it. My database is missing and shows No databases found in client area.

> Username: masslam750

[dan3008]

I can’t fix it. I’m not a member of infinityfree staff. Only admin is. And this error is higher than InfinityFree, it’s with IFastNet, who provide the infrastructure that InfinityFree runs on. Admin has already raised this with them and there is no resolution or fix at this moment

Edit
See this post

Database connection error on beauty26.freedev.app

There have been a number of reports concerning databases that are missing, notably WordPress databases created with Softaculous. I don’t know what happened to them yet, but clearly something has happened, so I’ve submitted a request upstream to look into it.