Account reactivated

Trouble: “Your account is Suspended”
I have a question about how do I reactivate my account?
Or there is possibility to ftp unblockable for me to download files?
I see for the tickets that I don’t get any answers.
Thanks for any information!

You can submit ticket to request for backup of your website.
That is only possible if you did not violate TOS

Please check the client area. It provides a bit more information as to why your account is suspended and tells you what you can do to get it back online. Sometimes it will be reactivated automatically, sometimes you can create a ticket to learn more.

In any case, posting on the forum doesn’t help.


There is no information on the client area except create a ticket.
"To learn why your account was suspended, to get your account reactivated, or to request a backup, please submit a support ticket using the button below. "

I create a ticket and it closes after a few hours with no information.
I don’t get anything in the ticket or in the e-mail.
That’s why I wrote on the forum.

You must have been permanently suspended. Please create a ticket and wait for a response. If they close it, you may need to create a new one.

1 Like

If you created a support ticket then don’t post on the forums. Just wait for a response and if they close it:


This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.