I have been logged out of my account but when I try to log in it fails to recognise my details.
I have tried resetting my password but it fails to even recognise my email address.
Obviously this is concerning as I have lost control of my hosting and I would be very grateful for any help/guidance/support.
I can see that you are posting this question from a user name anon77045808, that’s currently suspended (which apparently doesn’t log you out) and was anonymized.
The only time a forum user is anonymized is when the corresponding client area profile is deleted. So that’s why you’re unable to login: there is no client area profile to login to.
To be able to delete a client area profile, all hosting accounts must be deleted too. So whatever hosting you have lost must have been deleted already.
None of this is true of course if you have another client area profile that still has hosting of course. But if so, I need a bit more information than “my account” to help you. Especially since I have no idea who “you” are given that the profile is anonymized.
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.