I have a website which works perfectly well for me. It has also done so for a third party for several months. However, these last two day, he keeps getting a message “Webpage not found” for some obscure reason. I am not having any difficulties, and I have tested the site repeatedly on 6 different devices with no issue - obviously all using the same ISP. I have had someone from France and someone from Canada try to access it with success. So on the face of it, the problem is not my end.
I suspect that the third party may have been inputting his User Name or Password incorrectly recently - probably upper case letters where it should have been lower case and vice versa. So I have temporarily renamed the .ht access so that no user name is required. But he claims it makes no difference, and he still cannot access the website.
So either his cache is corrupt, or for some reason he has been locked out because he has mis-typed his password too often. Could anyone tell me if the Infinityfree folder security might place a marker on his cache, for instance, to prevent him seeing the website - I really doubt it.
I have told him to empty his browser cache to solve the problem. But I do not think he is capable of that. And he is really quite aggressive about it.
What does occur to me is that my website at present is still in a state of development. I make changes to the code sometimes, and I wonder whether it is possible that those changes could cause his cache to lose its way ? I cannot understand why, because I have my own domain which has 301 forwarder to my Infinityfree site at the top level, which I have not changed recently. Can anyone suggest any reason why changes to the HTML code below the entry level might impact his cache to stop him even finding the website at all ?
Finally, I do not suppose that there anything else I can do either to remotely clear his cache for him (hardly likely) or to stop a third party’s cache becoming corrupted ? It is quite bizarre.