Access to file manager

Hi there,
Maybe you can advise on this…
I have been running a hobby-related webpage hosted at infinityfree for a few years and never had any issues with updating. But when I last tried to access the control panel, I cannot access the tools to upload and manage my files (I noticed this about two days ago; I never changed any passwords, and all worked well before). I read some recent posts here about that there are some issues with cpanel, etc., but then lost the track.
Can someone please advise about how to proceed?

The username is: epiz_25705785
The page is:

The error I get after clicking the ‘Control Panel’ is:
We are unable to log you in with the information you provided. Please check your username and password and try again 1
Lost Password

Many thanks,

(other information and details relevant to your question)

Try to reset your password from the client area. Then try again to login :slight_smile:

1 Like

Hi. Well, i changed the password and it is now working :slight_smile:
Many thanks!
Not sure what happened with the former password and why it was not working. But the issue looks to be solved now, with change, and this is what matters! Many thanks.

Feel free to mark my reply as the Answer

Great, many thanks

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