554 5.7.1 [internal] recipient address was suppressed due to customer policy

Hi all,

My website is still running but I had to create a second account since I can’t log in anymore with the first one

When I log in I get this screen that tells me there’s an issue with my email

Can anyone cancel this suppression and restore my access?

This error message is generated by our email provider. They also maintain a suppression list, which can lead to some weird issues.

In this case, your email address was blocked because it returned this error at some point:

550: 550 Requested action not taken: mailbox unavailable

I’ve removed your address from the block list at our email provider. If you have confirmed your email address works, you can click the “I HAVE FIXED THIS” button to get a new verification mail.

1 Like

Everything is now back to normal, thanks

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